1. Commitment
Global eServe Technologies LLP is committed to preventing money laundering, terrorist financing and financial crime, in line with the Prevention of Money Laundering Act, 2002 (PMLA) and rules, RBI KYC Master Direction (as applied through our Payment Partners), FATF recommendations and sanctions laws.
2. KYC / KYB
Before onboarding, Merchants, Partners and Agents must provide: identity and address proof of the entity and authorised signatories/beneficial owners (PAN, CIN/LLPIN/registration certificate, GSTIN, Aadhaar/passport/voter ID with consent), bank account proof, business website/app review, and, where applicable, licences. Individuals/agents: PAN, Aadhaar (consent-based e-KYC), photograph, bank proof. Verification is performed through official databases and Payment Partner processes. Periodic re-KYC is conducted.
3. Risk-based approach
Customers are risk-rated (low/medium/high) based on business category, geography, transaction pattern, ownership and PEP/sanctions screening. Enhanced due diligence applies to high-risk categories and cross-border activity.
4. Transaction monitoring
AI-driven and rule-based monitoring for velocity, structuring, unusual patterns, mismatched beneficiaries and sanctioned parties. Suspicious activity is escalated to the Principal Officer and reported to FIU-IND via the relevant reporting entity as required by law.
5. Prohibited activity
Prohibited businesses and uses (see Acceptable Use Policy) are declined or terminated.
6. Record keeping
KYC and transaction records retained for a minimum of 5 years as per PMLA or longer where required.
7. Training & governance
Employees receive AML training; a designated Principal Officer (to be published, compliance@swiftrail.ai) oversees compliance; independent reviews are conducted periodically.
8. Cooperation
We cooperate with regulators, law enforcement and Payment Partners, including freezing or holding funds on lawful instruction.
Definitions used across our policies
Common definitions used across policies:
- "Company", "we", "us", "our" — Global eServe Technologies LLP, a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008 (LLPIN to be published), having its registered office at Flat No. 201, 2nd Floor, Plot 577, Triveni Apartment, N M Joshi Marg, Byculla (West), Mumbai – 400027, Maharashtra, India, operating the brand and platform SwifTrail.
- "Platform" — the websites swiftrail.ai and swiftrail.in, dashboards, portals, mobile applications, APIs and related services.
- "Merchant" / "Partner" / "Agent" — a business or individual who has entered into an agreement with the Company to use the Platform.
- "End User" — a customer of a Merchant who makes a payment through the Platform.
- "Payment Partners" — RBI-licensed Payment Aggregators, banks (including escrow, sponsor and card-issuing banks), NBFCs, IRDAI-registered insurers, authorised government-scheme channels, card networks, NPCI and other regulated entities through which payment and financial services are facilitated.