Legal & compliance
SwifTrail moves regulated money, so our terms are written to be read — not buried. Every policy below sets out plainly what we do, what we require of you, and what your recourse is if something goes wrong.
Global eServe Technologies LLP operates as a technology service provider. Payment, deposit, card, insurance and cross-border services are facilitated through RBI-licensed Payment Aggregators, partner banks and other regulated institutions.
- Governing law
- India · courts at Mumbai
- Dispute resolution
- Arbitration, seat Mumbai (Act, 1996)
- Record retention
- Minimum 5 years (PMLA / RBI)
- Data localisation
- Payment data stored in India
- Grievance TAT
- L1 3–7 days · L2 15 days · L3 30 days
Using SwifTrail
The agreements that govern the platform and who may use it.
Your data & security
How we handle personal data, cookies and vulnerability reports.
Money & disputes
What happens when a payment needs to be reversed, disputed or sent across a border.
Compliance & support
Regulatory obligations and how to escalate a complaint.
The rules we build to
Our policies are drafted against the statutes and scheme rules that govern payments in India, and the requirements our banking partners pass on to us.
Who to write to
Where any policy conflicts with an executed Merchant or Partner Agreement, that agreement prevails.